We regret to inform our users that the terms mentioned in this help article have been discontinued for the project starting on or after Nov 18, 2023. For warranty, contact your account manager for the terms tailored for your project.
In Certified Code, we pride ourselves on the quality of our work. We stand behind every task we complete for a client and offer a warranty for most project-billed jobs.
However, some rules apply to our warranty policies.
To begin with, it is essential to understand that our warranty only applies to project-billed tasks. If a client pays hourly or monthly for our services, the warranty does not apply.
Secondly, our warranty only covers work that we have completed. If a client request changes to previously completed work, the warranty no longer applies.
Thirdly, our warranty only covers work completed according to the agreed-upon scope of work. If a client requests additional work outside of the original content, the warranty does not apply.
Lastly, our warranty does not have a time limit. We will stand behind our work for as long as the client needs us to.
However, there are some exceptions to our warranty policy.
For example, if a client requests work that is impossible to complete, we will not be held responsible for the results. Additionally, if a client provides us with incorrect information, we will not be held liable for any errors that may result from that.
Moreover, there are some exceptional cases that we cannot control. For example, suppose a client's website crashes due to an issue with their hosting service, i.e., removal of legacy apps/elements or incompatible with the newest Velo API. In that case, we will not be held responsible.
At Certified Code, we are confident in the quality of our work and stand behind it 100%. If you have any questions about our warranty policy, please don't hesitate to contact us.