In the event that your website displays a "This Site is Not Available" message, it's imperative to identify the cause promptly and take corrective action. Among various reasons such as overdue payments and policy violations, disputes over completed services that have been paid for play a significant role. Below, we outline our terms concerning the resolution of disputes and the steps required to restore access to your site.
Resolution of Disputes
If your site has been suspended due to a dispute over services for which you have already paid, it's essential to understand our process for dispute resolution:
In your favor: If a dispute is resolved in your favor, the path to unlocking your site involves certain conditions. Recognizing the administrative and operational costs incurred during the dispute resolution process, we will determine an appropriate amount required to unlock the site. This amount may be significantly higher than the original fee paid, potentially up to double or more, reflecting the complexity and resources dedicated to resolving the dispute.
In our favor: Upon resolution in our favor, your site will be unlocked as soon as the status reflects on our end. This method ensures a secure and verifiable transaction but may introduce additional delays in restoring access to your site due to processing times associated with the card issuer.
Policy on Non-Payment and Disputes
It's important to reiterate our strict policy regarding non-payment and service disputes:
Non-Payment: Persistent failure to fulfill subscription fees will result in a permanent ban of your site. Timely payments are crucial to avoiding such consequences.
Service Disputes: Access to your site will only be reinstated once any disputes are conclusively resolved with your card issuer's bank, following our outlined terms. We maintain a no-exceptions policy to ensure fairness and maintain the integrity of our service.
Impact and Next Steps
The suspension of your site not only prevents access for visitors, potentially affecting your business operations and sales, but also limits your actions within the site's dashboard. No changes made through the dashboard will affect the site's availability until all outstanding issues are resolved.
To address a suspension, review your account for any alerts or outstanding balances, resolve any payment issues or disputes promptly, and contact our support team for assistance or clarification on the process.
Contact for Assistance
For any uncertainties regarding the reason behind your site's suspension or to seek further assistance, please reach out to us at [email protected] or contact your designated account manager directly. Our aim is to facilitate a smooth resolution process and help you get your site back online as quickly as possible.
We appreciate your cooperation and understanding as we work together to ensure a secure and reliable platform for all our users.