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Custom Solutions: Frequently Asked Questions (FAQ)
Custom Solutions: Frequently Asked Questions (FAQ)
Updated over 8 months ago

1. Can I pay after the project is completed?
At this time, we are unable to offer credit options. If this made available, your account manager will be in touch. For more information, please contact your account manager.

2. Is there a preview of what the final product will look like?
We require payment before beginning work on projects. This policy ensures that our team can dedicate the necessary resources and attention to your project immediately.

3. Do you accept a deposit instead of full payment upfront?
We require full payment before commencing work on projects. This is to ensure that we can allocate resources effectively. For more details, please contact your account manager.

4. Are there any discounts available?
Currently, there are no discounts available for your account. If this made available, your account manager will be in touch. For any inquiries, please reach out to your account manager.

5. How can I be sure of your capability to complete the project?
We understand the importance of trust in our capabilities. If you feel uncertain, we recommend exploring the project independently or through guided learning resources.

6. What if the project cannot be completed as agreed?
In the unlikely event that we are unable to fulfill the project requirements, you will receive a full refund.

7. What happens if I want to add new tasks to the project?
Additional tasks may incur extra charges. Please discuss any changes or additions with your project manager to receive a detailed quote.

8. Can I cancel my project after it has started?
Please be aware that once a project has commenced, we are unable to offer refunds. We recommend thorough planning and discussion before initiating a project.

9. Can I book a free meeting to discuss my project in detail?
Eligible clients will be provided with a link to schedule meetings. To ensure productive discussions, we encourage preparing a detailed project brief before booking a consultation session.

10. What if I am not planning to invest financially in the project?
We appreciate your interest in our services. If you're not ready to invest at this time, we wish you the best and hope to have the opportunity to work with you in the future.

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